If this is not the case already, these steps can help the formatting loss. For your signature, it should also be composed in HTML format. However, we first noticed this in mid-2019 and reached out to Microsoft several times since then.Īs for a potential workaround - we typically advise that our users ensure that they use "HTML" format and not "Rich Text" format when composing emails (this may already be the case). Having said that, since this issue is coming from Microsoft, we can't really say how long this has been around. You can also track and follow this issue to see when Microsoft update/close it as solved. There is a more technical explanation of this bug from Microsoft themselves here, which you should feel to check out. This conversion path is where issues occur and we cannot do anything about it (we as in HubSpot). The HubSpot add-in sends the HTML back to Outlook and then it converts this. It natively works in a Rich Text word document view and then many transformations are done before the HubSpot add-in gets the data. Right click on the image and choose Copy.So what exactly is happening is that Outlook supports two rich text formats - Rich Text and HTML. However, when the email is received, the images in our signature do not display, instead there are empty boxes where the images should be. Go to Windows Explorer and find signature.htm. As above, we are using the Office 365 sales add-in to log/track emails.
Change the height and width to match the height and width of your image. Replace my URLs with the URLs to your image and website. If you don't have an HTML editor, copy the code below and paste it into Notepad.
To make you own HTML page, upload the image to a web server then make your signature in an HTML editor. Otherwise, create an HTML page containing the image and view it in a browser, Then right click and copy the image. If you are using a corporate logo that is published on your website, you can right click on it and choose Copy. For example, I use the code below to insert the site's logo into messages I send from OWA but I need to copy the image as it appears in a browser. To insert images stored on a web server, you need view the image code in a browser and copy it. You'll also need to use HTML message format (set in OWA's Options.) Check in the Options, Email Security section. Note: This method will not work if you have the S/MIME Control installed.
You can copy and paste to insert images into email too. You can use the same method for images stored on web servers or HTML: open the image in a browser, select the image, copy, and paste.
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